Membership
Do I need to be a member before ordering?
You do not need to be a member before ordering. You can complete your shopping without becoming a member. However, since the information you will provide to complete your shopping is the same as the information you will provide to become a member, we recommend that you create a membership.
Signing up is easy, free, and will save you time on future purchases.
Can I change my email address?
You can submit your request using one of the methods on the Contact Us page.
Is my privacy and personal information safe on your website?
For full details on how we protect your privacy and personal information, please read our personal data protection policy .
Order
How can I check the status of my order?
To check your order status, you can log in and check the My Account section.
Can I change or cancel my order?
According to consumer rights, you can exercise your right to cancel your order even before it is shipped. To do this, you must inform us of your order or product that you wish to cancel by emailing musteri@atelieraliz.com or calling our customer service number 0538 955 43 80 before you receive email notification that your order has been shipped.
If your order has been shipped, you can exercise your right to return it within fourteen (14) days according to the consumer protection law.
What types of payment methods do you accept?
You can pay with Visa, MasterCard and American Express credit cards.
How Does the Return and Exchange Process Work?
You can find all the details about the return process on our Returns and Warranty page.
Cargo
How long does it take to receive my order?
Your order will be shipped within 5 business days. The time it takes for your cargo to reach your address varies depending on your address.
How can I track my order after it has been shipped?
As soon as your order ships, you will receive an email confirming the shipment and containing the shipping tracking number and link. You can check the delivery status of your order using the tracking code and link here.
How much do you charge for shipping?
After placing your order, a detailed invoice for your order, including delivery charges, will be sent to your email address.
You can find the current shipping fee on the Delivery and Shipping page.
Wholesale
Do you offer wholesale deals?
Yes, for more information you can contact us at musteri@atelieraliz.com or by phone at 0543 303 85 06 .
