Refund policy

Return conditions for orders placed from Turkey:

You can return the products you purchased from atelieraliz.com in full or in parts.
  • The return period is 15 business days.
  • The products must be unused and their labels must not be removed.
  • Return shipping costs and all costs that may occur are the responsibility of the customer.
  • You can send the products you want to return to our address below with the cargo company of your choice.

Return address: Mahmutbey Mah. Atlas Cad. No:4 Floor:1 34218 Bagcilar / Istanbul / Türkiye

  • The refundable amount covers only the product price, shipping costs are not refundable.
  • In orders where the free shipping campaign is used and all products are returned, the shipping fee will be deducted from the refund amount as the campaign is no longer valid.
For any questions regarding returns, you can contact our contact line at +90 538 955 43 80 or our e-mail address musteri@atelieraliz.com .

 

Return conditions for orders placed abroad:

You can return the products you purchased from atelieraliz.com in full or in parts.
  • The return period is 15 business days.
  • The products must be unused and their labels must not be removed.
  • Returns can only be sent via DHL shipping.
  • Return shipping costs, customs duties and all costs that may occur are the responsibility of the customer.
  • Returned cargo should only be delivered to the address specified below.

Return address: Mahmutbey Mah. Atlas Cad. No:4 Floor:1 34218 Bagcilar / Istanbul / Türkiye

  • Cargoes that do not reach the address are not collected from customs and are returned to the customer's address.
  • The refundable amount covers only the product price, shipping costs are not refundable.
  • In orders where the free shipping campaign is used and all products are returned, the shipping fee will be deducted from the refund amount as the campaign is no longer valid.
  • You can speed up the process by sending your DHL return shipping code to our contact line +90 538 955 43 80 or to our e-mail address musteri@atelieraliz.com .