Return and Warranty Conditions

Return Conditions

You can request a refund from our website by sending the products you purchased through atelieraliz.com (in part or in full) to us, provided that they have not been used within fifteen (15) days from the date of your order.

In the return process, shipping payment belongs to the customer. The shipping amount paid during the order is not included in the refund process, the transaction will be made based on the product amount.

You can send the products you want to return to our address below with the cargo company of your choice.

Return address: Mahmutbey Mah. Atlas Cad. No:4 Floor:1 Bagcilar / Istanbul

Telephone :

+90 538 955 43 80

Email:

customer@atelieraliz.com

How can I make a refund?

You can create an online request by writing your message on the Contact Us page on our website. This way, we will be able to match your request when your cargo arrives. If you are not a member, you must become a member so that we can start your return process.

Package the products in their original packaging, with your printed e-archive invoice and the product label intact. Your invoice has been sent to your e-mail address as an e-archive invoice after your order. For any questions you may have, you can get support from our customer service at 0538 9554380 during working hours.

How many days is the review period for the product?

The review process regarding your product, which reaches our review department, is completed within 15 business days at the latest and you are informed.

How is the product review result determined?

If a production-related problem is encountered as a result of the examination, your product will be replaced or refunded according to your request.

If a user-related problem is encountered, your product will be sent to your address registered in the system.